Notes on doing this honestly
What we have learned pricing, scoping and running agents that other people depend on.
The number every agent ROI calculator hides
Hours saved times hourly rate is the easy arithmetic. The tasks your agent does not clear are the expensive ones, and almost nobody prices them before the contract is signed.
Ivo Marchetti
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6
min read
What a 92 percent accurate agent actually costs
An eight percent failure rate sounds like rounding. On five hundred tasks a month it is forty escalations, and each one takes longer than the job it replaced.
Ivo Marchetti
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5
min read
Scoping a pilot that survives month three
Most automation pilots pass their demo and die in production. The difference is usually whether anyone agreed in advance what the agent is allowed to get wrong.
Sabine Kohler
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8
min read