Software
Vantage Cloud
Inbound lead routing for a B2B platform
Leads sat unrouted overnight and the best ones went cold. Enrichment and routing now run in under a minute, and the sales team sees the agent's reasoning next to every assignment.
62
hours returned monthly
4.1
months to payback
94
percent accuracy
31
exceptions a month
Vantage Cloud’s inbound leads arrived around the clock and were routed each morning. The best ones had already gone cold by the time anyone called.
Showing the reasoning was the requirement
The sales team would not accept assignments they could not question. Every routed lead carries the enrichment the agent used and the rule it matched, visible in the CRM record. Disagreements became a two-minute conversation instead of a standoff.
This was our most accurate deployment at ninety-four percent, helped by a narrow decision space. Payback is the slowest of the four at 4.1 months because the manual process was cheap to begin with. We said so in the proposal.